If the last year has taught us anything, it is that we need to be prepared for everything!

Peace of Mind Refund Assurance helps you book confidently knowing that if anything comes up, you will be guaranteed refunds or have the flexibility to change your trip dates for free.

We created Peace of Mind Refund Assurance so we can provide you with protection to book your Surprise Trips without stress, and ensure that you won’t miss out on adventure in 2021.

Peace of Mind Refund Assurance was created by Pack Up + Go for Pack Up + Go Travelers. This optional add-on is about giving you total peace of mind and absolute flexibility when you travel with us, which is why we put it right in the name!

No third parties, no complicated fine print, no stress.

Guaranteed Refunds

No Change Fees

Unexpected Costs Coverage

What is Peace of Mind Refund Assurance?

Things come up, and plans change. Peace of Mind Refund Assurance, powered by Pack Up + Go, allows you to change your trip dates or cancel your trip for any reason, up until the day of your departure. Peace of Mind Refund Assurance is an optional add-on available at check-out for all Trip Types. Peace of Mind costs an additional 10% of your total trip budget.

Even if we cannot secure a refund from your airline, hotel, or activity providers, we will refund you:

• 100% of your travel budget if your trip is 4+ weeks away

• 80% of your travel budget if your trip is 72+ hours away - 4 weeks away

• 75% of your travel budget if your trip is within 72 hours

If you have airline credits, you will also receive your credit information for future use.

If you need to change your trip dates:

• We will change your reservations to either a specific date or hold for future use. If there is an increase in fare we will cover the difference up to 2x what you paid for Peace of Mind. 

How is this different from Travel Insurance?

Peace of Mind Refund Assurance is NOT travel insurance, it is a guaranteed refund policy. It does not cover medical emergencies on your trip or lost luggage. Peace of Mind Refund Assurance gives you flexibility when unexpected circumstances arise and you need to cancel or change your trip dates. Peace of Mind also helps cover the costs of travel mishaps that may otherwise set your vacation off on the wrong foot such as a cancelled flight or a missed connection. 

Unlike working with third-party insurance companies, Peace of Mind Refund Assurance is powered completely by Pack Up + Go! Our responsive Traveler Support Team will have your refund back to you within 48 hours of your cancellation - no hours on the phone with customer service agents, no back and forth, just a straightforward refund. 

Other benefits include: 

• Cancel for any reason actually means cancel for any reason

• All trips are eligible

• Guaranteed refunds

• Help with Trip changes or postponement

• No change fees

• Access to 24/7 in-house Traveler Support

What happens if I don’t opt into Peace of Mind Refund Assurance?

If you need to change your travel dates or cancel your trip, we cannot guarantee any refunds without Peace of Mind. We are subject to the rules and regulations of the airlines, hotel, activity providers, who all have different refund and cancellation policies. 

If you need to change your trip dates, you are responsible for any increases in costs, in addition to the Pack Up + Go $100 change fee.

Peace of Mind Refund Assurance will only affect Pack Up + Go Trips purchased on or after March 31, 2021. If you have already purchased your Surprise Trip, you are still subject to our 2020 Cancellation and Postponement policy.

Explore the differences below: 

Life may feel unpredictable, and we want to provide peace + clarity for your next vacation.

With Peace of Mind Refund Assurance, you can book your next Surprise Vacation with the confidence of knowing you can change your mind if you need to. 

If anything comes up during your Surprise Getaway, you can rest assured that you have access to the Pack Up + Go Traveler Support Team 24/7 during your trip. Our expert Traveler Support Team is well-prepared for unpredictable circumstances and will be with you every step of the way.