Things come up and plans change.
Can’t make your original surprise trip dates? You’ve got options to postpone or cancel your vacation.
Save some cash with Peace of Mind Refund Assurance, or pay out-of-pocket for any fees or price increases.
Postponement Policy
We encourage you to put your Pack Up + Go trip on hold for a later date to avoid steeper penalties, and having to sign up from the beginning when you are ready to travel again.
It’s essential to reach out ASAP if you cannot travel on your original trip dates. The more notice we have, the more likely we’ll be able to secure refunds on your behalf. When you have selected your new dates, we require at least 4 weeks notice to get your trip back on the schedule; you can reschedule with a call or email!
With Peace of Mind Refund Assurance:
Change your trip to a specific date, or put your Trip on hold, without a specific date, at no additional cost
2X unexpected costs coverage for price increases
Without Peace of Mind Refund Assurance:
$100 change fee
Additional out-of-pocket costs for price increases
Cancellation Policy
With Peace of Mind Refund Assurance:
Guaranteed refunds
Airline credits for personal use*
Without Peace of Mind Refund Assurance:
No guaranteed refunds
20%-50% cancellation fee
Peace of Mind Refund Assurance will only affect Pack Up + Go trips purchased after March 31, 2021. If you purchased your surprise trip prior to March 31, 2021, you are subject to our 2020 Cancellation and Postponement Policy.
*Airline credits given from Peace Of Mind Refund Assurance cannot be used to book a future Pack Up + Go trip and may be subject to a rebooking fee from the airline.
Need to change your travel dates? Have any questions?
Send our traveler support team an email or give us a call, (412) 448-2700!